Payment

After the order is finished, the purchase will be registered and the customer will have an indication of the deadline for settlement of the order in the selected payment method. After this period, if there is no payment confirmation, the order will be canceled.


In case of making any payment on our website, your payment will be redirected to REDUNIQ, the entity that will be responsible for the processing of your personal data, for this specific purpose of payment for a product / service.


The entire operation of selecting the payment method to be used and entering data related to the order payment process is properly protected. All information is encrypted and managed with the most advanced security tools.

Ordering and Home Delivery

The customer will only be able to cancel his order if it has not yet been paid and is not yet being processed.


The management of the delivery of your order will be the total responsibility of Alfacreme - Alfredo Pereira da Costa, Lda. Depending on your order, our company will decide whether it will be the delivery company itself or whether it will subcontract a partner to distribute it. In case of subcontracting Alfacreme - Alfredo Pereira da Costa, Lda will share your name and address with the transport company. The management of this personal data by the subcontractor will be its sole responsibility.

Delivery times, valid from the moment of order settlement, are indicative, so they are only considered valid when there are no physical or structural impediments (example: incorrect addresses, strikes, demonstrations, sanitary blocks, terrorist attacks, natural phenomena , etc.).

The indication of an incorrect or incomplete delivery address may imply the return of the order to Alfacreme - Alfredo Pereira da Costa, Lda and lead to additional costs for the customer.

Exchanges and Returns

Any exchange or return will be accepted no later than 15 days after purchase.

If you want to return or exchange a product that was purchased as part of a promotional campaign and if, for that reason, you have benefited from an offer product, the customer must return or exchange not the product purchased as well as the offer that was assigned to him in the campaign promotional. Both products must come intact, otherwise Alfacreme - Alfredo Pereira da Costa, Lda will not accept them.

The article (s) must be sent to our facilities: Alfacreme - Alfredo Pereira da Costa, Lda. Avenida dos Namorados, Orgens, 3510-674 Viseu.

The return or exchange of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with evidence of having been used, will not be accepted. Equally, the return or exchange of offers will not be accepted. Alfacreme - Alfredo Pereira da Costa reserves the right to assess the condition of the product packaging, deciding on the possibility of returning or not the respective articles if it is concluded that the packaging of the same is not intact.

The absence of any element of a product for return or exchange, namely the respective instruction manual in its original condition, implies its immediate classification as an incomplete product and, as such, the consequent non-acceptance of the return.

Each of the items to be returned or exchanged must, therefore, be shipped in the conditions listed above, and the label of the freight forwarder must be glued to the original shipping box, or in another alternative that guarantees the good preservation of the product, the one being destroyed after confirmation. the state of conservation of the product (s) returned. If any of the conditions listed above is not met, the customer will lose the right to be refunded, in which case he will have 10 days to collect the item (s) in question at the facilities indicated above, bearing the costs of the respective collection. Collection must be carried out by freight forwarder hired by the client or by the client himself at Afacreme - Alfredo Pereira da Costa, Lda.

Refund Methods

Alfacreme - Alfredo Pereira da Costa, Lda will do its best to exchange a product or refund the customer quickly, however, safeguarding, however, a maximum period of 15 days from the receipt of the return or exchange at our facilities.

The customer must send the NIB of the account for which he wishes to receive the product refund to the email provided on the Contacts page.

Return Costs

If it is confirmed that an error has occurred in the order processing or a shipment of defective products, Alfacreme - Alfredo Pereira da Costa, Lda will bear the costs of return by collecting, at the delivery address, the product (s) in cause.