Terms and Conditions of use

Legal Information

Alfacreme - Alfredo Pereira da Costa, Lda headquartered at Avenida dos Namorados, Orgens, 3510-674 Viseu. Taxpayer No. 505932857, is a distributor of food and other products. This website is a Digital Commerce System (E-commerce) developed for the user who exploits it and whose main objective is to make known the products available in the digital market of Alfacreme.com. If you want to contact our company, you must do so either in person or through the channels provided by us on the Contacts page.

Alfacreme - Alfredo Pereira da Costa, Lda is in compliance with the provisions of the General Regulation on Data Protection (Regulation [EU] 2016/679 of the European Parliament and of the Council, of 27 April 2016), relating to the protection of persons with regard to the processing of personal data and the free movement of such data.

Sales made through https://www.alfacreme.com presuppose the client's acceptance of the General Sales Conditions that are established in compliance with the legislation applicable to the electronic commerce sector in general, as well as in compliance with regulations specifically in terms of food and environmental quality and safety.


Alfacreme - Alfredo Pereira da Costa, Lda is not responsible for any facts resulting from the unavailability of the digital platform, whatever the duration of the same, and also reserves the right to restrict access to some areas of the website for reasons technical or to comply with legal obligations.

Data Privacy Policy

This policy regulates the treatment of personal data collected by Alfacreme - Alfredo Pereira da Costa, Lda, which will act as responsible for such treatment in connection with the use of the Alfacreme website (https://www.alfacreme.com).

Alfacreme - Alfredo Pereira da Costa, Lda assumes as a client any natural person, with a minimum age of 18 years, who creates a client account under the commitment that all information related to his identification and other data necessary for the realization and the processing of the respective order are true, updated and complete. In the case of a legal person, this is identified and individualized by the connection between its business name, the registered office and the identification number of the legal person indicated when creating the respective customer account.

Newsletter

By providing your email address you can subscribe to our newsletter and receive marketing communications on promotions, products and services. Your email address will be kept on our distribution lists until we receive notice from you otherwise

Registration on the website alfacreme.com

When registering, providing your TIN, email address, name and date of birth, the user will receive access to access his Client Area, where he can consult points, prices, campaigns and make online purchases. Your information is kept for the purpose of creating and managing your online account and the non-availability of such data will not allow the completion of your registration process. Your data will be deleted after 3 years of inactivity on the alfacreme.com website or if you contact us to delete your registration.

Based on your consent, you can also receive marketing communications about promotions, products and services.

Social networks

The data collected in the context of contacting customers via messages via Facebook, another social network or other means that Alfacreme - Alfredo Pereira da Costa, Lda makes available to customers, are treated for the management of the complaint or question presented.

Payment

After the order is finished, the purchase will be registered and the customer will have an indication of the deadline for settlement of the order in the selected payment method. After this period, if there is no payment confirmation, the order will be canceled.


In case of making any payment on our website, your payment will be redirected to SIBS - Sociedade Interbancária de Serviços, SA, the entity that will be responsible for the processing of your personal data, for this specific purpose of payment for a product / service.


The entire operation of selecting the payment method to be used and entering data related to the order payment process is properly protected. All information is encrypted and managed with the most advanced security tools.

Ordering and Home Delivery

The customer will only be able to cancel his order if it has not yet been paid and is not yet being processed.


The management of the delivery of your order will be the total responsibility of Alfacreme - Alfredo Pereira da Costa, Lda. Depending on your order, our company will decide whether it will be the delivery company itself or whether it will subcontract a partner to distribute it. In case of subcontracting Alfacreme - Alfredo Pereira da Costa, Lda will share your name and address with the transport company. The management of this personal data by the subcontractor will be its sole responsibility.

Delivery times, valid from the moment of order settlement, are indicative, so they are only considered valid when there are no physical or structural impediments (example: incorrect addresses, strikes, demonstrations, sanitary blocks, terrorist attacks, natural phenomena , etc.).

The indication of an incorrect or incomplete delivery address may imply the return of the order to Alfacreme - Alfredo Pereira da Costa, Lda and lead to additional costs for the customer.

Other subjects

We inform that Alfacreme - Alfredo Pereira da Costa, Lda may also process users' personal data, for the following purposes: fraud prevention and detection; network and information security; development and maintenance of the website; and providing technical assistance.

They will only have access to your personal data, entities whose collaboration is essential to the provision of the service (s) you subscribe, as subcontracted entities, as is the case of carriers and information technology companies that provide services to Alfacreme - Alfredo Pereira da Costa, Lda.

We also inform you that the customer is also entitled to submit a complaint to CNPD or another competent supervisory authority under the terms of the law, if he believes that the processing of his data by Alfacreme - Alfredo Pereira da Costa, Lda, violates the legal regime in force every moment.

Alfacreme - Alfredo Pereira da Costa, Lda reserves the right to change this privacy policy at any time, the changes being published on this page.

The customer may save, print or present the contents of this website for his personal use only.

Exchanges and Returns

Exchanges and Returns

Any exchange or return will be accepted no later than 15 days after purchase.

If you want to return or exchange a product that was purchased as part of a promotional campaign and if, for that reason, you have benefited from an offer product, the customer must return or exchange not the product purchased as well as the offer that was assigned to him in the campaign promotional. Both products must come intact, otherwise Alfacreme - Alfredo Pereira da Costa, Lda will not accept them.

The article (s) must be sent to our facilities: Alfacreme - Alfredo Pereira da Costa, Lda. Avenida dos Namorados, Orgens, 3510-674 Viseu.

The return or exchange of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with evidence of having been used, will not be accepted. Equally, the return or exchange of offers will not be accepted. Alfacreme - Alfredo Pereira da Costa reserves the right to assess the condition of the product packaging, deciding on the possibility of returning or not the respective articles if it is concluded that the packaging of the same is not intact.

The absence of any element of a product for return or exchange, namely the respective instruction manual in its original condition, implies its immediate classification as an incomplete product and, as such, the consequent non-acceptance of the return.

Each of the items to be returned or exchanged must, therefore, be shipped in the conditions listed above, and the label of the freight forwarder must be glued to the original shipping box, or in another alternative that guarantees the good preservation of the product, the one being destroyed after confirmation. the state of conservation of the product (s) returned. If any of the conditions listed above is not met, the customer will lose the right to be refunded, in which case he will have 10 days to collect the item (s) in question at the facilities indicated above, bearing the costs of the respective collection. Collection must be carried out by freight forwarder hired by the client or by the client himself at Afacreme - Alfredo Pereira da Costa, Lda.

Refund Methods

Alfacreme - Alfredo Pereira da Costa, Lda will do its best to exchange a product or refund the customer quickly, however, safeguarding, however, a maximum period of 15 days from the receipt of the return or exchange at our facilities.

The customer must send the NIB of the account for which he wishes to receive the product refund to the email provided on the Contacts page.

Return Costs

If it is confirmed that an error has occurred in the order processing or a shipment of defective products, Alfacreme - Alfredo Pereira da Costa, Lda will bear the costs of return by collecting, at the delivery address, the product (s) in cause.

Products

Alfacreme - Alfredo Pereira da Costa, Lda presents on its digital platform all the products that can be purchased. If unforeseen events occur, in which the information or description of a product, including prices and promotional campaigns, has not been correctly published, Alfacreme - Alfredo Pereira da Costa, Lda reserves the right not to proceed with orders with these products and in case of payment by the customer our company will cancel the order and proceed with the refund. Orders may also not be shipped for other reasons, such as order considered fraudulent, out of stock and inability to obtain payment authorization.

To the extent that the products may, at any time, be subject to restrictions or impediments to commercialization in the country of the delivery address, the customer must ensure the conformity of the purchased product with the applicable legislation in that territory, regardless of the possibility of occurrence. customs or border control. Whenever detected in time, any restriction on the marketing of a product will imply placing it in a state of out of stock.

All products, campaigns, promotions and offers are limited to the existing stock or the units stipulated for the campaign.
Warranty

Alfacreme - Alfredo Pereira da Costa, Lda will guarantee, for a period of 24 months in the case of a natural customer or 12 months in the case of a legal person counted from the date of purchase (except in the case of perishable goods), the quality of its products, offering customers, in cases where it proves legitimate, one of the following solutions, in that order: repair of the damaged good, guaranteeing the correct functioning and / or final quality, exchange of the good for an equal good, exchange of the good for a good similar in characteristics and purpose, as long as agreed with the customer.

Consumers who rent or receive the product for any type of rental should contact the rental or rental company to determine the terms and conditions for the applicability of this warranty.

We note that this guarantee is a voluntary guarantee by Alfacreme - Alfredo Pereira da Costa, Lda and establishes rights for consumers in addition to the rights resulting from applicable national laws regarding the sale of goods, including, in particular, those included in Decree-Law No. 67/2003, of 8 April, as amended at the time (which are not affected by this voluntary guarantee).

The progressive decrease in performance due to the use over time of consumable components, such as rubbers from Office coffee machines, is not covered by the warranty, unless the failure is due to defects in materials, design or manufacture.

Cookies Policy

Through our digital platform we only use cookies that are strictly necessary. These make it possible to browse the website and use its applications.

Table of strictly necessary Cookies: